kindle fire problems and possible solutions

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When it comes to tablet, the Kindle Fire tablet has been a huge success story. Since Amazon first released the first Kindle Fire, there have been plenty of upgrades and updates. One of most impressive upgrades was the HD Kindle Fire that comes in a variety of sizes and colors. It also has content for a variety of audiences. Unfortunately, no technology is perfect and the Kindle Fire is a perfect example of that. If you are having any issue with your Kindle Fire HD, read on. Below is a list of the most common issues that you could encounter with your Kindle Fire HD and the Possible solutions to the problems.

Important Note: There are many people who own the Kindle Fire HD that has never had an issue with their device. If you are considering buying a Kindle Fire HD but don’t yet own one, don’t let this keep you from buying a new one.

Problem #1- Issues With Startup

The Kindle Fire HD freezes when you turn it on or if you cannot turn it on at all.

Possible Solutions :

  1. There are times that rebooting your device can help. To do this, hold down the power button for 20 seconds. Next, tap the power button to turn it back on. If it was a glitch that was causing the start-up problem, this might clear it out.
  2. Hold the power button for 20 seconds to make sure that the device is completely shut down. Next, plug the device into the charger and use the power button to turn the device back on. If you think that battery may have been dead, allow the Kindle to charge for at least an hour before you try to use it.

Problem #2- The Kindle Won’t Connect to the PC

One of the major benefits of the Kindle Fire HD is that you can connect it to your computer or laptop. If you are trying to transfer files from one device to the other and you are receiving error messages stating that the device has been disconnected or that it is not responding, it will make your Kindle less useful. If you cannot get the Kindle to appear on your computer drive, that is an issue as well.

Possible Solutions :

  1. Turn off your computer and your Kindle Fire and leave them off for a few seconds before turning them back on. This will allow both of the devices to reset so that they can connect.
  2. The problem could be with the USB cable, therefore, you should try another cable. Also, if you have a spare USB port, try to plug the Kindle into that instead.
  3. You can try wirelessly transferring your files using an application such as Dropbox. This will transfer your files from your Kindle to your computer or your computer to your Kindle.

Problem #3- Internal Errors

If you are trying to access certain applications and you get an error message that reads, “an internal error has occurred” you need to solve the problem if you are going to use these apps.

Possible Solutions :

  1. Hold your power button down for 20 seconds to power it down and then turn it on again.
  2. To clear any connectivity issues with the network, turn off your internet router for five seconds and then turn it back on.
  3. Swipe down the top menu to show the date and time. Make sure that the time and date are correct.
  4. Repair the app itself by following a few steps. First, swipe from the top screen to get to Applications. Next, go to Installed Applications. When you find the app, select Force Stop and OK. Then select Clear Data, then OK.
  5. De-register your Kindle Fire. To do this, go to My Account and select Deregister. Once your device is no longer registered, you can register it again to see if it helps with the device’s performance.

Problem #4- The Kindle Won’t Connect to the Wi-Fi

If your Kindle Fire cannot connect to your Wi-Fi, it is basically useless. There are a few reasons why this could be happening.

Possible Solutions :

  1. Go to the wireless menu and make sure that you are connected to the Wi-Fi. Also, make sure that your device is not in Airplane Mode.
  2. Reboot your Kindle Fire to solve the issue.
  3. If the channels in your area are too busy and clogged up, you might not have access. To test your channels, you should download a Wi-Fi analyzer.
  4. Resetting your device to factory settings can help. Before you start the restoration process, you should make sure that your battery is charged 100%.

Problem #5- The Kindle Fire Won’t Charge

If your Kindle Fire won’t charge, it is only a matter of time before you cannot use it anymore. If your Kindle is charging slowly or if it won’t charge to 100%, you need to try to fix the problem.

Possible Solutions :

  1. Power the device off and let it charge for a few hours while it remains off.
  2. To make sure that your charger isn’t broken, try charging your cell phone or another device with it. If the device doesn’t charge, you just need a new charger.
  3. When your Kindle is on the charger, check if the charging indicator light is on. If not, try gently moving the cable around and pushing it in. There have been reports of Kindle Fire HD’s that have loose parts. If this is the case, you should contact Amazon. They will send you a replacement.
  4. You should only be using the charger that you got with your Kindle Fire. If you don’t have it or if it is broken, order a new charger designed for a Kindle Fire directly from Amazon.

Problem #6- Problems Typing

If you are trying to type on your Kindle Fire but the keyboard won’t type correctly, it can be very frustrating. If you type and random letters that you didn’t type come up, you need to fix the problem. Finally, if you type words and they delete right after, it is another serious problem.

Possible Solutions :

  1. Use a microfiber cloth the clean the touchscreen. Dirt and debris can affect the screen’s functionality.
  2. Check your case to be sure that it is on securely. If you have a screen protector on your Kindle, make sure that it is free of air bubbles.
  3. Charge your Kindle to 100% and restart it.
  4. Save everything that is important and perform a factory reset. (To learn how to perform a factory reset, read on)
  5. If the factory reset doesn’t work, contact Amazon directly and ask for a replacement.

Problem #7- No Audio Through the Speakers or Headphones

There have been reports of users who cannot hear sound from their speakers or when they connect headphones to their Kindle HD.

Possible Solutions :

  1. Make sure that the volume is turned up. First, check the volume button on the side of the device. Next, go into the settings and select Display & Sounds. Make sure that the volume is turned up here as well.
  2. If you aren’t getting any sound from the speakers, try plugging in a set of headphones and then unplug them. You can also try to turn your device off and then turn it on again.
  3. If your headphones aren’t working and you have a case on, remove the case and try the headphones again.
  4. Plug in your headphones and jiggle the wire a bit. If it produces sound when you do this, your jack or speakers are probably faulty. In this case, you should contact Amazon and request a replacement.

Problem #8- The Pre-Installed Browser Won’t Start

There have been plenty of Kindle Fire owners who have complained that Silk, the pre-installed browser is not working properly. Some find that the browser is slow and others have had issues with it crashing.

Possible Solutions

  1. Hold the power button down for 20 seconds to make sure that it completely powered down and then turn it back on. This should get any glitches out of the browser.
  2. Try to clear the data on your browser. Go to Settings and select Applications. Next, choose Manage All Applications and choose All Applications. When you get to Silk browser, click on Clear Data.
  3. Try to download a new browser. A really good one is Dolphin.

Problem #9- The Email Isn’t Working Properly

Some Kindle Fire users have reported issues using their email. Some users find that their email works for just a short amount of time and then suddenly stop. Others report that the email doesn’t work at all.

Possible Solutions

  1. The problem could be due to a glitch in the factory installed email app. If this is the case, simply download a third party email.

These are just a few potential problems that you could run into. Chances are, you won’t have any issues at all. As more problems arise, we will update this list accordingly.
How To Perform a Soft Reset and a Factory Reset On Your Device

Soft Reset:
Start by holding the power button for 20 seconds. You will need to slide the power switch so that your device knows that you want to reboot it rather than just shutting it off. When you let go of the switch, your reboot screen will appear. It will take a minute or two for the device to boot up completely and you need to give it the time that it needs.

Factory Reset:
Swipe from the top of the screen and select More. Next, select Choose Settings-Device
There will be an option at the bottom of the screen to Reset to Factory Defaults. You should understand that this will erase all of your personal data. You will get a warning and you should click the option to continue. It should take a few minutes for your Kindle to return to factory settings. You won’t need to turn on the device, it will reboot on its own.

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